Quiz – Perspectives Lesson 8: Master Difficult Conversations

When managing difficult conversations, you should focus on winning over the other person’s .

Our elephants (automatic thinking) can lead us to behave in ways that in the moment, but actually hinder our own .

We have the power to put our in charge, to make and choices about how we act during disagreements.

Putting the other person’s first allows us to set the tone for a productive and respectful conversation.

Establishing a goal for the conversation involves you taking a moment to what you really want to accomplish.

Asking follow-up questions is key to learning more about a person’s opinion without making them feel .

Paraphrasing the other person’s view helps you to make sure you have them and make them feel .

In order to understand their better, you should identify the they are emphasizing.

One way to speak with humility is acknowledging that you .

It is important to acknowledge other people’s so that they feel like you are listening to them.

Sometimes when emotions are high and the conversation isn’t going well it is best to and take a break to cool off before resuming your conversation.

Name the four life hacks associated with mastering difficult conversations: 1. 2. 3. 4.

When setting a goal for your conversation, consider asking yourself, ?

One way to perfect your paraphrasing skills is to with a youtube video.

One way to learn to better speak the other person’s language is to challenge yourself to write out how you would express your view on that topic .